Privacy policy

Data controller

Filebirchfield (Pty) Ltd is the responsible party for personal information processed through filebirchfield.click and during client engagements. Contact: hello@filebirchfield.click, 0217615713, Street: 99 Range Road; City: Cape Town; State/province/area: City of Cape Town; Zip code: 7780; Country calling code: +27; Country: South Africa.

Information we collect

We collect contact details you submit through forms (name, email, message content, optional device-count notes), correspondence related to engagements, and limited technical data such as IP address and browser type when you visit the site.

Purpose

We use information to respond to enquiries, deliver patch management reviews for business devices, issue invoices, improve site reliability, and meet legal obligations.

Retention

Enquiry records are kept up to 24 months if no engagement follows. Engagement files are retained for at least five years for accounting and professional records, or longer if a dispute remains open.

Sharing

We do not sell personal information. We may share data with service providers who host email or accounting systems under confidentiality obligations, or when required by law.

International transfers

If a provider stores data outside South Africa, we take reasonable steps to ensure appropriate protection consistent with the Protection of Personal Information Act (POPIA).

Your rights

You may request access, correction, or deletion of personal information we hold, subject to legal retention duties. Direct requests to hello@filebirchfield.click. You may also lodge a complaint with the Information Regulator (South Africa).

Cookies

See our cookies policy for details on essential and optional cookies.